If Monetate detects an issue while processing a file upload, one of the following error messages appears.
|Wrong File Type
|The catalog file is in an unsupported file format.
|Improper File Encoding
|The file doesn't use UTF-8 encoding and must be reformatted.
|This field is required and may not be null
|Each row in the file must contain a value for each required attribute.
|Missing Column Headers
|The file is missing one or more column headers provided in the schema. Column headers must match in both files.
|Extra Columns Provided
|The file contains columns that are not in the schema. Columns in both files must match.
|Duplicate Column Headers
|One or more column headers appear more than once in the catalog file, so you must remove the duplicates.
|Row Value Doesn't Match Its Data Type
|The data in a row doesn't match the expected data type.
|Unknown NaN Field on Line 1
|Line 1 ends with a comma, which indicates that another field should appear after the comma, but no text is present. The result is a NaN (not a number) error. Remove the comma and then process the file again.
|Monetate had an unexpected error while processing the file. Submit a support ticket using the Monetate Technical Support portal (support.monetate.com) to resolve the issue.