Exclude Products from Search Results

The rules you configure on the Keyword-based Product Exclusions tab of Monetate's Personalized Site Search Promotions page prevent products that you specify from being included in search results for specific search terms. These rules are the opposite of keyword-level merchandising rules that pin products to the top of search results.

If a product is configured in both a keyword-level merchandising rule and a keyword-based product exclusion rule for the same search term, then Personalized Site Search gives the exclusion rule higher priority.

Like keyword-level merchandising rules, you can configure a keyword-based product exclusion rule based on a single search term or with a comma-separated string of search words and phrases. However, unlike the merchandising rules, you can configure an exclusion rule to omit specific SKUs from the search results.

Configuring a Keyword-Based Product Exclusion Rule

Follow these steps to configure a rule to prevent specific products from being included in search results when a customer searches for one or more specified search terms.

  1. Click COMPONENTS in the top navigation bar, select Personalized Search, and then click the appropriate product catalog on the Personalized Search list page.

    Animated demonstration of a user clicking the COMPONENTS menu in the Monetate platform top navigation bar, clicking the name of a product catalog on the Personlized Search list page, and then waiting for the Personalized Search interface to load

  2. Click the Smart Search icon in the left-hand vertical toolbar, and then select Promotions.

    Animated demonstration of a user clicking the Smart Search icon in the left-hand vertical toolbar of Monetate's Personalized Search interface, and then selecting the Promotions option

  3. Click the Keyword-based Product Exclusions tab.

    Callout of the Keyword-based Product Exclusions tab on the Promotions page of Monetate's Personalized Site Search

  4. Click ADD NEW.

    Callout of the ADD NEW button on the Keyword-based Product Exclusions tab on the Promotions page of Monetate's Personalized Site Search

  5. Input into Keyword(s) one or more search words or phrases that you want tied to the rule. If you're using multiple words or phrases, ensure each word or phrase is separated by a comma.

    Callout of the 'Keyword(s)' field on the Keyword-based Product Exclusions tab on the Promotions page of Monetate's Personalized Site Search

  6. Search for the products that you want the rule to exclude from the search results.

    Callout of the Search Product field on the Keyword-based Product Exclusions tab on the Promotions page of Monetate's Personalized Site Search

  7. Drag and drop each product from the search results listed on the left into the right-hand field.

    To exclude specific SKUs of a product, search for the product by SKU.

    Animated demonstration of a user using a mouse pointer to drag and drop three different women's tankini tops from the left-hand product search results to the right-hand Exclude Products field on the Keyword-based Product Exclusions tab on the Promotions page of Monetate's Personalized Site Search

  8. Repeat steps 6 and 7 until you've added to Exclude Products all the products that you want excluded from the search results for the rule's search term(s).
  9. Click SAVE AND EXCLUDE.

    Callout of the SAVE AND EXCLUDE button on the Keyword-based Product Exclusions tab on the Promotions page of Monetate's Personalized Site Search

You must wait up to 15 minutes before you can see the impact of the new keyword-based product exclusion rule on search results.

Click VIEW ALL PRODUCTS in the Exclude Products column for a rule in the table on the Keyword-based Product Exclusions tab to view the products it excludes from search results. The modal that appears displays a thumbnail image for each product excluded along with the name of the product as it appears in the product catalog.

The 'Excluded products' modal that appears after clicking the VIEW ALL PRODUCTS button to preview the products excluded by a keyword-based product exclusion rule. At the top of the modal appears 'Excluded product(s) for the keyword(s): tank top.' In each row of the scrolling list appears a thumbnail image of a product along with the name of the product as it appears in the product catalog.

In the Actions column are icons that you can click to edit or or to delete a rule.

Callout of the edit icon and the delete icon in the Actions column of the table on the Keyword-based Product Exclusions tab on the Promotions page of Monetate's Personalized Site Search

If you edit a rule, you must wait up to 15 minutes for the changes to impact search results.

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