Export Experience Results Data

Exporting experience results allows you to save the raw data for an experience (by day) to your computer for further analysis. You can download the raw data from an experience's results as a comma-separated values (CSV) file or display it as an HTML table in your browser.

Downloading the CSV File

Follow these steps to download the raw data from an experience's results as a CSV file.

  1. Click ANALYTICS in the top navigation bar, and then select Experience Results.

    Callout of the 'Experience Results' option in the ANALYTICS menu

  2. Search for the experience's entry on the Experience Analytics list page.

    Callout of the search field on the Experience Analytics list page

  3. Click the experience's name to open its Experience Results page.

    The Experience Results page opens on the Metrics tab unless the experience hasn't been active for 24 hours. If the Experience Results page opens instead on the Real-Time Counts tab, then you cannot download a CSV report. See Real-Time Counts to review what data appears on that tab.

  4. If necessary, adjust the lookback period by selecting an option from Over the period of.

    You cannot generate a report that contains only one metric's data. Therefore, you cannot select a different option from and considering.

    Callout of the 'Over the period of' selector on the Metrics tab of the Experience Results page

  5. Click VIEW RAW DATA and then select Export CSV.

    Callout of the 'Export CSV option' in the 'VIEW RAW DATA' selector on the Metrics tab of the Experience Results page

The CSV file downloads to the default file download location that you have set in your browser settings.

Viewing the HTML Table

Follow these steps to view the raw data from an experience's results as an HTML table.

  1. Click ANALYTICS in the top navigation bar, and then select Experience Results.

    Callout of the 'Experience Results' option in the ANALYTICS menu

  2. Search for the experience's entry on the Experience Analytics list page.

    Callout of the search field on the Experience Analytics list page

  3. Click the experience's name to open its Experience Results page.

    The Experience Results page opens on the Metrics tab unless the experience hasn't been active for 24 hours. If the Experience Results page opens instead on the Real-Time Counts tab, then you cannot download a CSV report. See Real-Time Counts to review what data appears on that tab.

  4. If necessary, adjust the lookback period by selecting an option from Over the period of.

    You cannot generate a table that contains only one metric's data. Therefore, you cannot select a different option from and considering.

    Callout of the 'Over the period of' selector on the Metrics tab of the Experience Results page

  5. Click VIEW RAW DATA and then select View HTML table.

    Callout of the 'View HTML table' option in the 'VIEW RAW DATA' selector on the Metrics tab of the Experience Results page

The HTML table opens in the same browser tab in which you open Monetate. Click BACK TO FORMATTED ANALYTICS to return to the Experience Results page.

Callout of the 'BACK TO FORMATTED ANALYTICS' button on the HTML view of an experience's results raw data

Understanding Totals and Raw Totals

You may notice a substantial difference between the Totals and Raw Totals metrics in exported data. Totals refers to the number of unique users who interacted at least once with an event on your page, and Raw Totals refers to the total number of interactions with an event on your page.

For example, if a site visitor clicks the same button on your site 12 times during the same session, here's how that data is reported:

  • Button Click Total: 1
  • Button Click Raw Total: 12

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