You can perform two types of updates for a product catalog:
- Full update — Replaces the entire catalog with the next successfully processed full file that the platform ingests
- Partial update — Adds rows or updates rows with the next successfully processed partial file that the platform ingests
Setting Up Automatic Updates
To set up automatic updates for a product catalog, add the following information to your SFTP client.
- Host —
sftp://sftp.monetate.net
- Port —
22
- Protocol —
SFTP
The username and password you can find within Monetate by selecting Sites from the settings cog in the platform.
From that same page you can create new SFTP credentials or change an existing SFTP user password. See Manage SFTP Users for more information.
File-Drop Directories and Naming Conventions
There are two file-drop directories:
/datasets/full
— Use this location for full file updates/datasets/partial
— Use this location for partial file updates
Follow this format when naming an update file:
{datasetid}-examplefilename.csv
Replace {datasetid}
with the unique ID for the product catalog you are updating. You can find this information in the platform by following these steps:
- Click DATASETS in the top navigation bar, find the specific product catalog you want to update either on the All Datasets list page or on the Product Catalogs list page, and then click the product catalog's name to view its details page.
- Click UPLOAD DATA and then click SFTP Info.
- Scroll to the bottom of the page to find the dataset ID.
Once you upload a file to the platform's SFTP server, it automatically updates the product catalog and all associated experiences.
If the update failed, you'll see an alert on the All Datasets list page.
See Common Product Catalog Validation Errors for more information about file upload errors, or submit a support ticket using the Kibo Technical Support portal (kibotechsupport.zendesk.com).