Section 10: Experience Management

For all experiences that run on the Monetate platform, a session is defined as consecutive activity on your site by one Monetate ID. A session expires after 30 minutes of inactivity but can persist for as long as 12 hours if a visitor is active at...

The Web Experiences list page is your resource for all Web experiences created within your account. To access it, click EXPERIENCES in the top navigation bar and then select Web . Modes There are two modes for the Web Experiences list pa...

Any experience that you create within Monetate has a particular state or status. Experience status is important for many reasons. To begin with, this is how Monetate defines whether or not an experience is running, is scheduled to run, is st...

Experience priority is a system that determines which experience takes precedence on a site when multiple experiences use the same action or when actions have the same settings for an overlapping target audience. For example, if you have one expe...

You cannot edit some portions of a Web experience after you have activated it. Duplicating an experience provides you with one workaround you can use if you need to revise an active experience. Duplicating an Experience Within the Sam...

You have multiple options for previewing an experience before you activate it to ensure the WHAT action or actions work as you expect. In some situations you must first activate the experience so that you can then test it, specifically to ...

The preview options available for a Web experience can help you confirm that an action works the way you intended. Recent updates to Safari Intelligent Tracking Prevention (ITP) block third-party cookies on your website. This upda...

You've built an action and it's looking pretty great. Congrats! Now you need to make sure that your visitors have the same positive experience. The tips below are a few considerations that can save the day when you QA your own work. U...