Omnichannel Experiences

Articles

Create an Omnichannel Experience
Regardless of the channel that you want to serve an experience on (mobile app, server-side integration for Web, etc.), the process for creating an Engine API experience is the same with the exception of the actions available for the experience. ...
Available Omnichannel Actions
Omnichannel action templates are used with the Engine API as well as for other usages. Contact your dedicated Services team members to request Omnichannel action templates be added to your account or to scope potential custom action template needs...
Best Practices for Omnichannel Experiences
Sometimes you may need to deviate from these guidelines for Omnichannel experiences, but you should aim to follow them whenever possible to keep your Engine API implementation as effective and as efficient as possible. Make as few calls as possibl...