Omnichannel Experiences

Regardless of the channel that you want to serve an experience on (mobile app, server-side integration for Web, etc.), the process for creating an Omnichannel experience is the same with the exception of the actions available for the exper...

Omnichannel action templates are used with the Engine API as well as for other usages. Contact your dedicated Services team members to request Omnichannel action templates be added to your account or to scope potential custom action template n...

Sometimes you may need to deviate from these guidelines for Omnichannel experiences, but you should aim to follow them whenever possible to keep your Engine API implementation as effective and as efficient as possible. Make as few call...