Customer View

A Customer View is a fully customizable view of a customer across one or more domains that exist within a Monetate account. An account can only have one Customer View. Access the Customer Views list page by selecting Customer View from CO...

Cross-device testing changes the way Monetate handles experiment groups. Instead of randomizing a customer's experiment group based on their Monetate ID, cross-device testing randomizes a customer's experiment group based on their Person I...

Monetate identifies a single person across different devices and domains using ID synchronization. This process occurs within a Customer View by matching multiple Monetate IDs that share the same Person ID. The Person ID is observed by the platfor...

The first component you need to establish within a Customer View is the Person ID. The Person ID is the unique identifier your business associates with each unique customer across channels and devices. The ID that you use in a customer data...

How do I know which domains to include in a Person ID? Utilize domains within a Person ID based on how your business identifies an individual across the sites. If you identify a person differently across two domains, set up two different Person IDs...