The MONET Assistant is your AI-powered guide to mastering Monetate’s personalization, experimentation, and optimization platform. Built on a large language model (LLM) with direct access to Monetate’s verified knowledge base, it provides authoritative, tailored insights to help you onboard faster, solve problems efficiently, and get more value from your Monetate implementation.
Availability and Access
Note: The MONET Assistant is currently in beta and may not be available to all accounts. Features and functionality are still evolving as we continue to improve the experience.
If you don’t see the Assistant option in your left-hand navigation, please reach out to Monetate Support to request access or for inquiries.
Once enabled, you can open the Assistant directly within the Monetate platform:
- Select Assistant from the left-hand navigation.
- The MONET panel will appear on the right side of your screen, ready for questions
How the MONET Assistant Works
Built on a Powerful Language Model
The MONET Assistant uses a large language model (LLM) that understands natural language and can interpret nuanced, conversational questions — just like you’d ask a Monetate expert.
Integrated with Monetate Knowledge
Unlike general-purpose AI tools, MONET Assistant is deeply integrated with Monetate’s proprietary documentation, FAQs, onboarding guides, and best-practice libraries. Every answer draws from official sources to ensure accuracy and alignment with Monetate’s current product capabilities.
Multi-Step Retrieval for Reliable Answers
When you ask a question, the assistant:
- Checks Monetate FAQs for fast answers.
- Searches the documentation and implementation guides for detail.
- Retrieves use cases and onboarding phase insights when relevant.
Transparent Source Attribution
Whenever responses are based on Monetate’s knowledge base, the assistant provides direct URLs so you can verify, explore, or bookmark resources for deeper reading.
Note: MONET Assistant can make mistakes. Check important details against official documentation or contact support.
What It Is
- An AI-powered knowledge assistant that helps you understand and use Monetate more effectively.
- Provides answers, explanations, and best practices drawn from verified Monetate resources.
- Designed to make learning and troubleshooting faster by offering contextual help within the platform.
What It’s Not
- Not an automation or configuration tool — MONET Assistant does not make changes to your site, campaigns, or experiences.
- Not a replacement for customer support or strategic guidance — reach out to Monetate Support or your Customer Success Team for tailored guidance and account-specific advice.
- Not always perfect — while it draws from official sources, responses may occasionally be incomplete or outdated.
Key Capabilities
- Instant Answers – Get explanations, definitions, and how-to guidance about Monetate features.
- Contextual Help – Ask questions while working in the platform without leaving your workflow.
- Learning Support – Explore topics related to personalization, testing, and optimization at your own pace.
Learn More
For practical guidance on using MONET effectively, see Getting the Most Out of the MONET Assistant.