Support

Monetate Support is the front-line for troubleshooting platform features and implementation. Support personnel ensure that no questions go unanswered, that no issues go unresolved, and that all requests are addressed to clients' satisfactio...

The Monetate Technical Support Team acts as the front line for all severity 1 emergency requests. What Is Emergency Support? Emergency support requests outside of the above timeframe should be channeled through the Emergency Suppo...

Overview of Coverage Monetate provides standard business hours coverage on the Wednesday before Thanksgiving (US), the Friday after Thanksgiving, and Cyber Monday. Monetate is closed for business on Thanksgiving, Christmas Day, ...

When the Monetate tag runs, Monetate runs custom.js , a compiled JavaScript file with all the necessary code to execute actions and collect relevant page information. By default, this script waits until the DOMContentLoaded browser e...