Support

Articles

Global Platform Support
Monetate Support is the front-line for troubleshooting platform features and implementation. Support personnel ensure that no questions go unanswered, that no issues go unresolved, and that all requests are addressed to clients' satisfaction. ...
Emergency Platform Support
The Monetate Technical Support Team acts as the front line for all severity 1 emergency requests. What Is Emergency Support? Emergency support requests outside of the above timeframe should be channeled through the Emergency Support Request proc...
Holiday Support
Overview of Coverage Monetate provides standard business hours coverage on the Wednesday before Thanksgiving (US), the Friday after Thanksgiving, and Cyber Monday. Monetate is closed for business on Thanksgiving, Christmas Day, and New Year...