Platform Introduction

For all experiences that run on the Monetate platform, a session is defined as consecutive activity on your site by one Monetate ID. A session expires after 30 minutes of inactivity but can persist for as long as 12 hours if a visitor is active at...

The platform dashboard is the landing page that you see when you log into Monetate. It provides you with a high-level overview of the experience types you've run, the metric performance across your account, and a snapshot of the conversion funnel...

For the most part, Monetate expects to fall within a ±5% daily variance on universal metrics for orders, revenue, and visitors. There are contractual or tactical reasons why your variance might differ, but this exercise can help illuminate the cau...

Before you dive in to all things Monetate, use these best practices to organize your company's experiences and actions in folders, use tagging and descriptions to more readily find what you need, and perform regularly scheduled maintenance on yo...

How does Monetate handle currency conversions? At 12 AM UTC (the same time that Monetate begins to process experience results ), Monetate takes a snapshot of the transactions that occurred on your account. It converts all transaction int...