Why can't I see experiences, Preview Mode, or the Builder tools in Mozilla Firefox's private browsing mode?
By default, Firefox's private browsing mode blocks all calls made to Monetate servers. This tracking protection is automatically enabled only for private windows.
You can change the setting that blocks Monetate in private browsing mode by opening the browser settings and clicking Privacy & Security. The default Standard setting for Enhanced Tracking Protection blocks tracking content only in private windows. To customize the protection, following the guidance on Mozilla's Firefox support site.
Why can't I see Preview Mode or the Builder tools in Safari?
Apple Safari's Intelligent Tracking Prevention (ITP) preference blocks all calls made to Monetate servers.
You can change the setting that blocks Monetate by navigating to Preferences > Privacy > Website Tracking > Prevent cross-site tracking.
See Browser Specifics for more information about Monetate and Apple Safari.
What are first-party cookies?
First-party cookies originate from the primary domain visited by the user, hence becoming first-party cookies. This means that the domain of the cookie matches the domain in the browser address bar.
What are third-party cookies?
Third-party cookies aren't written from the primary domain visited by the user, which means the domain of the cookie doesn't match the domain in the browser address bar.