To complete this check, contact your Client Services team or submit a request using the Kibo Technical Support portal (kibotechsupport.zendesk.com).
What is needed to complete a data alignment check?
You need a transaction audit with 3 days of data. The file should only contain transactions that Monetate should have observed and not include in-store transactions, transactions from a different channel, from a different domain, etc.
The file should contain the following fields:
transaction ID: Required
timezone: Optional but helpful
value: Optional but helps ensure revenue is being correctly captured as well
- Any fields that can help Monetate identify potential issues, such as applying for credit or making purchases using a different checkout funnel, such as PayPal
If possible, don't include line items/products. Purchase-level data is preferable.
Monetate's Data Analytics team compares your data compared to the data that Monetate collected, and then provides your team with a report on how closely aligned Monetate's collected purchase data is to your system of record.